Legal Information

Refund Policy

Last Updated: May 2026

Our Commitment

At Epix IPTV, we want to ensure that you are 100% happy with your purchase. We strongly recommend all new users to request a before purchasing a paid subscription to test our service compatibility with your ISP and devices. If you encounter any technical issues after subscribing, our support team is available to help resolve them.

1. 7-Day Money-Back Guarantee

We offer a strict 7-day money-back guarantee for all first-time purchases of a 3-Month, 6-Month, or 12-Month plan. If you are unable to use the service due to an unresolvable technical fault on our end, you may request a refund within 7 days of your original purchase date.

2. Conditions for a Refund

To be eligible for a refund under the 7-day guarantee, the following conditions must be met:

  • You have contacted our Support Team and allowed us reasonable time to troubleshoot and fix the issue.
  • The technical issue is determined to be a fault on our servers, not a local issue caused by your ISP, local network, or hardware.
  • You have not violated our Terms and Conditions (e.g., account sharing, restreaming).

3. When Refunds Are NOT Applicable

We cannot issue refunds under the following circumstances:

  • Change of Mind: If you simply decide you no longer want the service after purchasing.
  • Device Incompatibility: It is your responsibility to ensure you have a compatible device (Smart TV, Firestick, Android, etc.) and know how to install IPTV applications.
  • Internet Speed/ISP Blocking: We are not responsible for buffering caused by slow internet connections (minimum 30 Mbps recommended) or strict ISP throttling/blocking.
  • Temporary Channel Outages: Occasional downtime of specific channels for maintenance or source updates is normal and does not warrant a full refund.
  • 1-Month Plans: Due to administrative costs, 1-Month subscriptions are non-refundable.
  • Renewals: Refund requests for subscription renewals will not be accepted.

4. How to Request a Refund

If you believe you meet the criteria for a refund, please follow these steps:

  1. Contact us via email at mohamedyouhad03@gmail.com or via

    5. Processing Time

    Once a refund is approved and processed on our end, it may take 3 to 10 business days for the funds to appear in your bank account or credit card statement, depending on your financial institution's processing times. PayPal refunds are typically instant.

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